Pickup, allergens, and cancellations

Orders are picked up at the Only Pans kitchen in Strattanville, PA. Pickup dates and times are confirmed after your order or request has been reviewed. Please arrive during your confirmed pickup window so your desserts can be received fresh and in the best condition.

If you are running late or need to adjust your pickup time, please contact Dulcia as soon as possible. Pickup availability may vary depending on the order type, production schedule, and date requested.

Custom cakes and detailed orders are not considered finalized until Dulcia confirms the order details, availability, and any required payment or deposit information.

Only Pans may offer gluten-free and dairy-free options upon request, but customers should clearly share any allergies or dietary needs before placing an order.

Desserts may be prepared in a kitchen that handles common allergens such as wheat, dairy, eggs, soy, peanuts, and tree nuts. Because of this, Only Pans cannot guarantee that any item is completely free from cross-contact unless specifically confirmed in writing.

If you or your guests have a severe allergy, please contact Dulcia before ordering so she can review what is possible for your request.

Cancellations and rescheduling requests are reviewed based on the order type, date, and how much preparation has already been completed.

Custom cakes and decorated desserts often require planning, ingredient purchasing, design work, and preparation in advance. Because of this, deposits or payments may be non-refundable once work has begun or materials have been purchased.

If you need to cancel or reschedule an order, please contact Dulcia as soon as possible. She will review the request and confirm the available options.